“Focus on outcomes.”
“Be a trusted advisor.”
“Customer Success is everyone’s job.”
“Be proactive.”

Sounds Familiar?

You’ve seen them 47 times in 13 slightly different fonts

They sound wise—but if you pause and ask, “Okay, so now what?”

Sure, you could frame them and hang them in your office.
You just can’t build a strategy with them.

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email: nofluffcustomersuccess@gmail.com